Review · TROMSØ
– Northern Lights Chase with Photo Package Included
Tromsø’s Northern Lights Chase is built around one smart idea: keep moving when the clouds close in. Rather than wait in town, the guide and driver check conditions and head toward clearer skies, sometimes traveling around Kvaløya or as far as Finland. The chase can last six to seven hours, so you have a real chance to find a break in the cloud.
I like the included photo help and the practical warmth of hot drinks, snacks, and reflective vests. Guides such as Kira, Bjørn, Elisabet, Alberto, and Manuel have helped visitors with camera settings, explained the science and legends behind the aurora, and taken photos during the night. The main drawback is simple: nature makes no promises, and a long bus ride can end without a visible aurora.
Key points at a glance
- The route changes with the weather: The crew may visit several areas, including Kvaløya and, on difficult nights, places near Finland.
- Photos are included: The guide takes pictures during the tour and uploads them to a third-party platform, though delivery can occasionally be delayed.
- Camera help is part of the evening: You can get advice on using a phone or digital camera to capture the aurora.
- A large group is possible: The tour accepts up to 40 people, while smaller departures may use a minibus without a toilet.
- Warmth is covered, clothing is not: Coffee, tea, hot chocolate, snacks, and reflective vests are included, but thermal suits and tripods cost extra.
- There is no aurora guarantee: No refund is provided simply because the lights fail to appear, though a poor-weather cancellation can lead to a new date or full refund.
The chase begins at Tromsø Havn

You meet at Tromsø Havn Prostneset, at Samuel Arnesens gate 5, close to central Tromsø and public transport. This is a busy pickup area shared by several tour companies, so arrive early and look carefully for the Arctic Guide Service vehicle or staff member.
Identification at the meeting point has caused confusion for some people, especially when two nearby pickup instructions have been given. I would not cut this close. Keep your booking details handy, confirm the exact departure time on your voucher, and allow extra minutes to find the correct bus.
The departure hour changes at the beginning and end of the season because Tromsø has more daylight then. Your voucher gives the current time. Once aboard, expect either a large coach or a minibus. The group limit is 40, though a departure with fewer than 15 people may operate in a smaller vehicle without a toilet.
That difference matters. A big bus gives you more seats and can feel easier for a large party, but a minibus may feel quieter and more personal. Some roads and stopping points are easier to reach in a smaller vehicle, although the exact vehicle depends on the group size and operation that night.
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Six to seven hours of searching for clear sky

This is not a fixed sightseeing circuit with named stops and a set return time. The guide follows the night’s conditions. The group may stop more than once, wait for the sky to open, then move again if cloud cover thickens.
That flexibility is the heart of the tour. Guides and drivers have taken groups to several viewpoints around Kvaløya and onward toward Finland when conditions in Tromsø were poor. On a successful night, you might see the aurora at two or three different places. Each move costs time, but it can also turn a cloudy evening into a worthwhile one.
The bus ride is part of the experience, not just a transfer. You may spend long stretches on the road, especially when the team is trying to reach a clearer area. If your priority is a quick photo close to town, this format may feel tiring. If you want a serious attempt rather than a short stop outside Tromsø, the long duration makes sense.
When the group stops, you may walk over slippery ground in darkness. Reflective vests are supplied for visibility, a welcome safety detail beside roads and parking areas. Wear sturdy shoes with good grip, and keep a small light available for walking, while remembering that bright phone screens, flash photography, and torches can disturb the dark viewing conditions.
Why the guide and driver matter

Aurora chasing is not only about the solar forecast. Cloud cover, road conditions, timing, and local weather can change the plan quickly. A good crew must decide when to wait and when to move.
The strongest part of this experience is the human judgment behind those decisions. Kira and Bjørn, for example, have been praised for moving between several areas, giving camera help, and filling the long evening with stories about Norway and different explanations for why people around the world associate the lights with myths and legends.
Elisabet has been singled out for arriving prepared with a professional camera and helping the group find usable photo opportunities. Alberto and Elizabeth have helped visitors with troublesome cameras, while Manuel has explained the reasoning behind route decisions. Pedro and Muhamad have guided groups around Kvaløya’s viewpoints. The actual guide on your departure will vary, but these examples show the sort of role the guide is expected to play.
The best guides do more than point at the sky. They explain what you are looking for, give you time to enjoy the darkness, and help you understand why the aurora may be faint to the eye yet stronger in a camera exposure. They also keep the group together and visible when everyone is focused upward.
Service can vary by departure. One small group found communication around language frustrating after being moved from a Spanish departure to an English-speaking one. The advertised language for this experience is English, so you should book it expecting the main explanations in English.
The photo package is useful, with a few catches
The included photos add real value to a night when your own camera may struggle. Guides use their equipment to photograph the aurora and people in the group, then upload the images to an outside web platform.
You should ask the guide early how the photo process works. It has not always been obvious to everyone that the guide is taking pictures, and some people have missed a photo with the aurora because they did not know where to stand. If you want a portrait, tell the guide clearly and follow the instructions about positioning.
Photo delivery can also take time, especially during the busiest holiday period. Keep the booking details and tour date until the images arrive. If the photos are still missing, contact the operator directly and include the date and guide’s name if you know it.
You can opt out. Arctic Guide Service holds the copyright to photos taken by its guide, and images may be published on the third-party platform. If you do not want your picture taken or posted, tell the guide and avoid standing in front of the guide when the camera is being used.
Your own equipment still matters. The tour does not include a tripod, though tripods are available to rent at the office at Storgata 77. Guides can help with phone and camera settings, but you will get better results if you arrive with a charged battery and know how to use the basic controls on your device.
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Snacks, hot drinks, and the right clothing

Coffee, tea, hot chocolate, and snacks are included. These are modest extras, but they matter during a long wait beside a dark road. A warm drink gives you something useful to do while the group watches the sky, and the snack helps during a six or seven-hour outing.
Do not confuse refreshments with a full meal. Eat before departure and carry water if you need it. The tour does not include a thermal suit. You can rent one from the office at Storgata 77, but you should plan clothing before the evening begins.
Dress in layers, with warm socks, gloves, a hat, and footwear suitable for ice or wet ground. The stops may be slippery, and you may stand outside longer than expected if the sky begins to clear. A thermal suit is worth considering if you do not already have proper Arctic clothing.
Reflective vests are supplied and should be worn as directed. They may not look glamorous in your aurora portrait, but visibility and safety beat fashion on a roadside in the Arctic.
What the price of $104.50 gets you
At $104.50 per person, the tour is priced as a shared expedition rather than a private outing. Your fee covers transport, an English-speaking guide, snacks, hot drinks, safety vests, and photos from the tour.
I consider that reasonable if you value the route flexibility and the included photography. Hiring transport, driving into unfamiliar areas at night, finding safe stopping points, and arranging your own aurora portraits would take more work. The price also gives you several hours for the weather to change, instead of limiting the attempt to one short stop.
The value drops if you dislike long bus rides or want a quiet, small-group evening. Up to 40 people may join, and a large group can mean more waiting when everyone gets off the bus. A smaller departure may feel calmer, but it is not guaranteed. You can also face the inconvenience of a minibus without a toilet when fewer than 15 people are booked.
This is not a ticket to see the Northern Lights. It is a paid attempt to improve your odds. That distinction is important. The aurora can remain hidden even when the forecast looks promising, and the KP index alone does not tell the whole story. Cloud, local visibility, and the timing of the solar activity all matter.
What happens when the lights do not appear

The operator says there is no refund when the aurora is simply not visible. That policy is standard for a natural event, but you should understand it before paying.
The company may cancel when poor weather makes the trip impractical. In that case, you are offered another date or a full refund. The same applies if the minimum number of participants is not reached. A cancellation decision and an unsuccessful chase are different things: if the bus goes out and the sky stays empty, the normal no-refund rule applies.
The operator has also stated that particularly poor nights may receive a 50 percent discount in some cases. This is not the same as a guaranteed refund, so ask for the current terms if the weather forecast looks grim.
I would book this tour only after accepting that uncertainty. A clear forecast improves your mood, but it cannot promise a display. If seeing the aurora is the single purpose of your entire Tromsø visit, consider leaving more than one night available for an attempt.
Who will enjoy this Tromsø aurora tour
This works best for you if you want a practical, organized chase with transport and camera support. Families can join, provided you give the children’s ages when booking so the correct child seat can be arranged. The activity is not recommended for children under three.
You will probably appreciate it if you are visiting Tromsø without a car. The driver handles the dark roads, and the guide can adjust the route while you focus on the sky. It also suits first-time aurora watchers who want an explanation of the science, local stories, and basic photo settings.
It is less suitable if you have reduced mobility. The tour is not recommended for people with reduced mobility, and the outdoor stops may be slippery. You should also think twice if you need a guaranteed toilet onboard, since smaller vehicles may not have one.
The tour is offered in English, with a maximum of 40 people. If you want a private guide, a silent viewing experience, or total control of the schedule, this shared format may not be your best match.
Booking details worth knowing
Confirmation is provided at booking, and free cancellation is available up to 24 hours before the start time. Cancellations or changes made within 24 hours are not refunded or accepted.
The departure returns to the same meeting point at Tromsø Havn Prostneset. Bring your voucher, check the seasonal departure time, and do not rely on finding the bus at the last second.
You are responsible for your own travel insurance. It should cover incidents that might happen during the tour, including problems connected with outdoor conditions.
Should you book the Northern Lights Chase?
Book it if you want a determined, full-evening attempt with drivers willing to move when the weather changes. The strongest reasons are the flexible route, practical photo instruction, included pictures, and warm drinks during the wait. Guides such as Kira, Bjørn, Elisabet, Alberto, and Manuel have shown the value of having people who can make quick route choices and help you use your camera.
Skip it if a large group, a long bus ride, or the possibility of seeing nothing would ruin your evening. The tour cannot control the sky, and the photo upload may take time.
For most first-time visitors to Tromsø, I think the price is fair for a serious shared chase. Go in dressed for several hours outdoors, accept the natural risk, and treat the ride itself as part of the search rather than a guarantee of a light show.
FAQ
How long does the Northern Lights Chase last?
The tour lasts approximately six to seven hours, including the drive, outdoor stops, waiting time, and return to Tromsø.
Where does the tour start and finish?
It starts at Tromsø Havn Prostneset, Samuel Arnesens gate 5, 9008 Tromsø. The activity ends back at the same meeting point.
Is transportation included?
Yes. Transportation is provided by either a large bus or a minibus, depending on the group size and operation that night.
Are photos included?
Yes. Photos taken by the guide during the tour are included. They are uploaded to a third-party web platform, and delivery may sometimes be delayed.
Can I rent a tripod or thermal suit?
Yes. Tripods and thermal suits are available to rent from the operator’s office at Storgata 77 in Tromsø. Neither is included in the tour price.
What happens if the Northern Lights are not visible?
There is no refund when the Northern Lights are not visible because the aurora is a natural phenomenon. If the operator cancels because of poor weather or insufficient bookings, you are offered another date or a full refund.
Can children join the tour?
Children can participate, but the activity is not recommended for children under three. You must provide the ages of children when booking so the correct child seat can be arranged.
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